Verified Vendor
The Home of Toro Labs & Tiva Pharmaceuticals
The official storefront for both Toro Labs and Tiva Pharmaceuticals. Any questions about your order, come straight to us.
Express Peds
Frequently Asked Questions
Got a question? Chances are we have answered it below. If not, reach out on WhatsApp and we will get back to you.
Orders & Shipping
How long does delivery take?
All orders are dispatched within 24 hours via Royal Mail. Most UK orders arrive within 1 to 3 working days. Orders placed on weekends or bank holidays will be dispatched the next working day.
Do I get a tracking number?
Yes. A tracking number is provided once your order has been dispatched. You can use it to follow your delivery through the Royal Mail website.
Is shipping free?
UK delivery is free on orders over £200, applied automatically at checkout; below that it is £4.45 (Royal Mail Tracked 24). Delivery outside the UK is £15 (International Tracked).
Do you ship internationally?
Yes. Choose your country at checkout: delivery outside the UK is International Tracked, £15, and you pay on WhatsApp exactly like a UK order. It ships with the day’s dispatch and the tracking number is emailed to you.
Products & Quality
Are your products tested?
Yes. All products are HPLC lab tested for purity and quality assurance. Full purity reports are available on request.
Where are your products sourced from?
We work with trusted, vetted suppliers and only stock products from established laboratories. Every batch is authenticated and tested before being listed on the site.
Can I get advice on which product is right for me?
Absolutely. Drop us a message on WhatsApp and we will be happy to help you find the right product for your needs.
Payments & Returns
What payment methods do you accept?
We accept bank transfer and cryptocurrency. Full payment details are provided at checkout. If you need help with payment, message us on WhatsApp.
What if my order arrives damaged?
We will issue a full refund or replacement. Send us photographic proof of the damage via WhatsApp and we will get it sorted for you straight away.
Do you offer refunds?
Refunds are available for damaged or incorrect items with photographic proof. Due to the nature of our products, we cannot accept returns on opened items. If you have any issues at all, get in touch and we will do our best to help.
Support & Community
How do I contact you?
The best way to reach us is via WhatsApp. We aim to reply within 1 hour during business hours.
What is the Telegram group?
Our private Telegram group is where we share exclusive deals, early access to new products, stock updates and chat directly with our community. It is free to join.
How quickly do you respond?
We aim to reply to all messages within 1 hour during business hours. Evenings and weekends may take a little longer, but we always get back to you.